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Welcome to The Clinic Boss Show podcast! This show is for Physical Therapy, Chiropractors, Dentists, and Massage therapy clinic owners who want to make more money, impact more people while having more freedom. Learn from Rick Lau, the $83/million dollar a year Physical Therapy and Chiropractic clinic owner. With over 127 successful clinics. Inside each episode, Rick shares his secrets to growing a Physical Therapy and Chiropractic clinic from $0 to $83/million per year. Plus interviews highly successful clinic owners to get them to spill the beans on their secrets to becoming the go-to clinic in their community, getting more patients, treating less while making more, and so much more.
Episodes

Sunday Feb 16, 2025
15 HR Mistakes That Could Destroy Your Practice with Carys Jones
Sunday Feb 16, 2025
Sunday Feb 16, 2025
In this new episode of The Clinic Boss Show, Rick and Darryl sit down with Carys Jones to discuss all things HR. From the rise of “claims culture” and employee lawsuits to the hidden dangers of misclassifying independent contractors, this episode is packed with essential legal and HR insights for clinic owners.
Carys is a Business Development Partner for Peninsula Canada, a dedicated HR and health & safety consultancy serving over 6,500 Canadian small/medium-sized businesses 24/7. She is responsible for securing and managing businesses in the small to midsized market sector by identifying gaps in HR and health & safety programs, and providing tailored solutions.
Darryl Yardley has recruited and mentored over 250+ students and new grads on how to be successful with patient engagement. HE also has opened and designed dozens of floor plans for his PT clinics as well as startups to optimize the patient experience while getting the most revenue per square footage out of the clinics.
In this conversation, Rick, Carys, and Darryl discuss topics such as:
- What “claims culture” is & why more employees are suing their employers
- Why toxic employees spread fast & how to fire them before they do damage
- What makes an independent contractor legally an employee & how to avoid misclassification
- How misclassification leads to massive legal & tax bills (and how to protect yourself)
- Why firing an independent contractor can backfire & how to avoid a lawsuit
- How to terminate staff or independent contractors the right way
- Why withholding wages is illegal & what you should do instead
- How discrimination & harassment claims are on the rise & what clinic owners must know
- Why mishandling mental health leave can lead to lawsuits & how to prevent it
- How to eliminate bad behavior from independent contractors
- Why you should stop giving annual raises & start using performance-based bonuses instead
- Why you need to address conflict when it happens and document
- Why poor HR documentation leads to legal trouble & how to fix it (employee contracts, handbooks, performance reviews, offboarding)
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
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Linkedin: https://www.linkedin.com/in/rick-lau/
Darryl Yardley: https://www.instagram.com/darrylyardley
Carys Jones: https://www.instagram.com/carysjonessss/
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