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Welcome to The Clinic Boss Show podcast! This show is for Physical Therapy, Chiropractors, Dentists, and Massage therapy clinic owners who want to make more money, impact more people while having more freedom. Learn from Rick Lau, the $83/million dollar a year Physical Therapy and Chiropractic clinic owner. With over 127 successful clinics. Inside each episode, Rick shares his secrets to growing a Physical Therapy and Chiropractic clinic from $0 to $83/million per year. Plus interviews highly successful clinic owners to get them to spill the beans on their secrets to becoming the go-to clinic in their community, getting more patients, treating less while making more, and so much more.
Episodes
Tuesday Apr 30, 2024
Tuesday Apr 30, 2024
In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need.
Dee is a front desk expert and founder of Front Office GURU where she successfully built training systems and processes in their PT practice resulting in consistent arrivals of over 95% and a growth over 300%.
In this conversation, Rick and Dee discuss topics, such as:
- Calculating How Much Front Desk you Need - Formula
- Hiring a Part-Time vs. Full-Time Front Desk
- Online vs. Phone Booking for New Patients - what gets you the best results?
- Clinicians Booking Their Own Schedule
- Arrival Rate Drops 10 to 15%
- Scheduling Utilization: 60%
- Tracking Front Desk Metrics
- Biggest Front Desk Revenue Leaks
- Rescheduling/Cancelling Online vs. Phone Call
- How to Stop Front Desk from Feeling Overwhelmed
- Roles/Responsibilities of Front Desk Staff (check in/check out, verification, etc)
- How Dee Grew her Clinic from $750k to $2M
Follow Dee:
Instagram: https://www.instagram.com/dee.bills123/
Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero
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instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
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