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Welcome to The Clinic Boss Show podcast! This show is for Physical Therapy, Chiropractors, Dentists, and Massage therapy clinic owners who want to make more money, impact more people while having more freedom. Learn from Rick Lau, the $83/million dollar a year Physical Therapy and Chiropractic clinic owner. With over 127 successful clinics. Inside each episode, Rick shares his secrets to growing a Physical Therapy and Chiropractic clinic from $0 to $83/million per year. Plus interviews highly successful clinic owners to get them to spill the beans on their secrets to becoming the go-to clinic in their community, getting more patients, treating less while making more, and so much more.
Episodes
Friday Jun 27, 2025
Friday Jun 27, 2025
In this episode of The Clinic Boss Show, Paul sits down with Rick Lau, serial entrepreneur and founder of CallHero, to unpack the real story behind scaling—and selling—a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada.
Known for his no-fluff insights and battle-tested systems, Rick gets real about the challenges of rapid growth, choosing the right business partners, and how he learned (the hard way) to hire slow and fire fast. He also pulls back the curtain on CallHero, the AI-powered communication software built to solve one of the most costly problems in healthcare: missed calls and poor front desk conversion.
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Timestamps:
(00:27) Introduction to Rick Lau and His Journey
(01:57) The Evolution of Rick's Healthcare Business
(05:04) The Genesis of Call Hero
(06:58) Scaling and Exiting Healthcare Practices
(11:03) The Importance of Business Valuation
(15:11) Funding and Expansion Strategies
(20:41) Partnership Models in Practice Ownership
(23:28) Navigating Partnership Challenges
(28:34) Lessons from Failures and Hiring Practices
(32:05) Attracting Talent Through Social Media
(33:04) The Importance of Marketing for Recruitment
(34:24) The Genesis of Call Hero
(35:50) Enhancing Patient Experience with Call Hero
(37:33) Integrating Call Hero with Existing Systems
(39:55) Core Features of Call Hero
(42:08) Measuring Call Performance
(44:51) Improving Conversion Rates
(51:17) Winback Strategies for Missed Opportunities
(56:03) The Future of Communication in Clinics
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