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Welcome to The Clinic Boss Show podcast! This show is for Physical Therapy, Chiropractors, Dentists, and Massage therapy clinic owners who want to make more money, impact more people while having more freedom. Learn from Rick Lau, the $83/million dollar a year Physical Therapy and Chiropractic clinic owner. With over 127 successful clinics. Inside each episode, Rick shares his secrets to growing a Physical Therapy and Chiropractic clinic from $0 to $83/million per year. Plus interviews highly successful clinic owners to get them to spill the beans on their secrets to becoming the go-to clinic in their community, getting more patients, treating less while making more, and so much more.
Episodes
Monday Dec 11, 2023
Monday Dec 11, 2023
In this new episode, Rick sits down with a pelvic health physical therapist, author, and entrepreneur, Nicole Cozean to talk about how to establish an online community and pelvic floor.
Nicole is the founder of the renowned Pelvic Sanity clinic in Southern California and the author of The Interstitial Cystitis Solution.
In this conversation, Rick and Nicole discuss topics, such as:
- Tips for Individuals Wanting to Build an Online Community
- The importance of knowing who your audience is
- Where to Start When Building an Online Community
- Does email marketing still work
- Can a Personal Brand Help with Recruitment?
- The key to a successful recruitment pipeline
- Apart from labor shortages, inflation, and declining reimbursement, what other factors should we prioritize?
- Can a multi-million-dollar orthopedic clinic owner allocate a million dollars for a pelvic floor revenue stream?
- What is the correct approach to adding pelvic floor services to your offerings?
- Two key considerations when marketing pelvic floor services
- How do you balance your life, business, and personal commitments?
Follow Nicole:
Instagram: @nicolecozeandpt
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Wednesday Nov 22, 2023
Wednesday Nov 22, 2023
In this new episode Rick sits down with a nationally known speaker, author and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes, Jerry Durham to talk about how to pay your front desk more to do sales tasks.
Jerry Durham has over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, he has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk.
In this conversation Rick and Jerry discuss topics, such as:
- How your practice can thrive during a Recession and Inflationary times
- Why clinic owners should stop chasing the shiny objects
- Do you compensate your front desk appropriately for their respective roles?
- How to pay your front desk more to do sales tasks
- How crucial is the role of your clinic's front desk?
- Is it better to replace your front desk with a kiosk?
- What is the highest salary for a front desk position, including bonuses?
Follow Jerry:
Instagram: @jerrydurhampt
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Sunday Nov 12, 2023
Sunday Nov 12, 2023
In this new episode Rick sits down with a business coach & co-owner of 3 Private Outpatient PT Practices as well as Online Health/Fitness Coach, Greg Todd to talk about how to support your clinician’s hustle.
Greg owns a 7 figure PT practice and has helped over a 1000 clinic owners grow their practice while having more freedom than they ever thought possible.
In this conversation Greg and Rick discuss topics, such as:
- Strategies to build your personal brand and be on a cover of magazine
- How did Greg rebuilt his Youtube account from scratch after his account got hacked
- How can a clinic owner support a clinician who has a side hustle
- How can clinicians make more money in less time
- How can you sell the result instead of # of visits on your care plan
- How to get your kids get ready for the real world
Follow Greg:
Instagram: @gregtoddpt
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Tuesday Oct 31, 2023
Tuesday Oct 31, 2023
In this new episode Paul Moon, an expert in mergers and acquisitions, and has successfully navigated some of the trickiest clinic deals in the business, sits down with a millennial clinic owner of 4 different multidisciplinary clinics, Soroush Peyvandi to talk how to buy and sell clinic when there’s recession.
Soroush owns 4 different multidisciplinary clinics with a combined team of over 50 staff. His business is doing over $6.5 million dollars in revenue and he became a clinic owner just 3 years ago.
In this conversation Paul and Sorush discuss topics, such as:
- Reason people change their behavior in buying
- Does recession gonna impact your clinic?
- The #1 key thing to do if you have a struggling clinic
- What is the status of the market right now
- Effects of high interest rate
- Most common mistakes that people make when they sell their clinic
- What does a buyer want when buying a clinic
- Transition obligations of the seller
- How do you find your marketplace
Follow Paul and Sorush:
Instagram: @soroush.phyzio @paul8moon
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Tuesday Oct 24, 2023
Tuesday Oct 24, 2023
In this new episode Rick sits down with the founder of Front Office GURU and the creator of Fix Your Front Desk Academy, Dee Bills to talk how to build a winning front desk team
Dee successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%.
In this conversation Dee and Rick discuss topics, such as:
- Rick’s scandalous scenario encountered with a front desk
- Top dilemma of practice practitioners right now
- How to transform your clinic's profitability and staff retention with 3 key strategies
- How to have a winning front desk team
- How to reward your front desk
- What is the future of virtual front desk, and should you use one in your clinic
- How to successfully run your practice with your spouse
Follow Dee:
Instagram: @dee.bills123
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Tuesday Oct 17, 2023
Tuesday Oct 17, 2023
In this new episode, Rick sits down with the founder and CEO of Rehab to Perform, Dr. Josh Funk to talk about how he went from physical therapist to opening 9 clinic locations.
This three-time Inc 5000 Entrepreneur Winner is known for innovation, as evidenced by his recent win of the coveted Ascent Innovator of the Year Award and a recent showing on Entrepreneur Magazine's "Most Entrepreneurial Companies".
In this conversation, Josh and Rick discuss topics, such as:
- How he’s doubled his business every year, for the past 5 years
- How he bootstrapped and scaled to 9 clinics
- The importance of culture and how to scale it from location to location
- Why you should take the risk of betting on yourself
- How to make sure you are wearing the right ‘hat’ in the business
- How to know if you should open another location or not
- How to build a “bucket list” program to create loyalty in your team
- Why you should take the risk of betting on yourself
- How to master entrepreneurship and your personal life
- Blocking and batching time to protect your personal life
Follow Josh:
Instagram: https://www.instagram.com/drjoshfunk/?hl=en
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Wednesday Oct 11, 2023
Wednesday Oct 11, 2023
In today's episode, we uncover the impact of aligning clinicians' language with the priorities of their patients. Our guests, Soroush and Matt Carson, shed light on the pivotal role of understanding a patient's hobbies and passions in revolutionizing healthcare communication. Discover how this empathetic approach can not only break down barriers but also nurture trust, ultimately enhancing the overall patient care journey.
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:
instagram.com/thericklau/
Linkedin: https://www.linkedin.com/in/rick-lau/
Signup for the newsletter (22k+ clinic owners):
clinicowner.com
Sponsors:
Callhero: mycallhero.com
Apply to join #1 clinic owner community
clinicaccelerator.com
Friday Oct 06, 2023
Friday Oct 06, 2023
Hey everybody, Rick Lau here. This week we dive deep into a crucial aspect of building a successful team within your organization. It all starts with understanding the role of the person you're hiring. Jerry shares his personal journey of realizing the importance of clarifying roles and responsibilities within their team and the significant impact it had on their business.
Wednesday Sep 20, 2023
Wednesday Sep 20, 2023
In today's episode, we uncover the significance of a single interview question that has left its mark on the world of business and innovation. Elon Musk often poses this question to potential hires. Join us as we explore why this question holds the key to
Monday Sep 18, 2023
Monday Sep 18, 2023
In today's episode, We explore the primary obstacles obstructing meaningful transformation in their field. The discussion revolves around four key issues: recruitment and retention challenges, competency delivery in education, an impending emission challenge, and the misalignment with the current professional generation. Tune in to gain valuable insights into addressing these challenges and fostering positive transformation in your industry.